Important: This page is a draft website placeholder, not legal advice. It should be reviewed and customised for CortexIQ’s legal entity, trading details, GST status, services, insurance and preferred commercial terms.
1. Definitions
“CortexIQ”, “we”, “our” or “us” means the CortexIQ business entity providing consulting, analytics, data, automation or advisory services. “Client”, “you” or “your” means the person or organisation engaging CortexIQ. “Services” means the consulting, implementation, advisory, analytics, automation, reporting, platform or related work described in a proposal, quote, agreement or statement of work. “Deliverables” means outputs specifically agreed in writing.
2. Scope of Services
CortexIQ will provide the services agreed in writing with the Client. A proposal or statement of work may define objectives, scope, assumptions, responsibilities, timelines, fees and acceptance criteria. Any changes to scope, deliverables or timing should be agreed in writing before additional work begins.
3. Review and Acceptance of Deliverables
The Client is responsible for reviewing deliverables within the agreed review period. If no review period is specified, feedback should be provided within a reasonable timeframe. Where changes are required due to agreed non-conformance, CortexIQ will use reasonable efforts to correct the issue. Requests outside the original scope may be treated as additional work.
4. Fees, Expenses and Payment
Fees will be set out in the relevant quote, proposal or statement of work. Unless stated otherwise, fees are exclusive of GST and third-party costs. Approved expenses, software, licence fees or external service charges may be invoiced to the Client. Unless otherwise agreed, invoices are payable within 30 days of issue.
5. Intellectual Property
Each party retains ownership of pre-existing intellectual property, tools, templates, data, systems, methodologies and know-how. Subject to full payment, the Client will own agreed client-specific deliverables, excluding CortexIQ’s pre-existing materials, reusable methods, generic frameworks, knowledge and tools.
6. Confidentiality and Data
Both parties agree to protect confidential information received from the other party and to use it only for the agreed engagement. CortexIQ will take reasonable care when handling Client data and will rely on the Client to provide lawful access to any systems, data and information required for the services.
7. Warranties and Limitation of Liability
CortexIQ will perform services with reasonable skill, care and diligence. To the maximum extent permitted by law, CortexIQ will not be liable for indirect, consequential or loss-of-profit damages. Any liability should be limited to an amount agreed in the relevant statement of work or, if not specified, the fees paid for the affected services.
8. General
The parties will work together in good faith and promptly raise any issues that may affect scope, timing, cost or delivery. These terms are governed by the laws of New Zealand unless otherwise agreed in writing. If a dispute arises, both parties should first attempt to resolve it through senior-level discussion before taking further action.